01 76 54 68 13

Are you looking for an answer ?

Here are the Frenquently Asked Questions

THE DELIVERY

How are my meals delivered?

Our drivers deliver your food for the day every morning or the night before.

The food is prepared fresh and comes in recyclable, microwave-safe packaging.
They are packed in a kraft paper bag that you can easily take with you.

What are the delivery times?

We offer three time slots:
– the day before between 7pm and 9pm
– the morning between 8am and 8.45am
– the morning between 9am and 9.45am
We are thinking about setting up other times, so don’t hesitate to suggest a time that would suit you better:
contact@eatology.fr

I am allergic and/or intolerant to something

Do not hesitate to tell us in the “note” field when you order, by e-mail at contact@eatology.fr or by phone at 01 76 54 68 13 and we will adapt your program.

What happens if I am not at home at the time of delivery?

No problem. We can leave the bag containing your meals at the reception desk of your office, with the concierge of your building, or even in front of your door.

In case of unexpected events, you can call us on 01 76 54 68 13.

What are the delivery times?
We offer three time slots:
– the day before between 7pm and 9pm
– the morning between 8am and 8.45am
– the morning between 9am and 9.45am
We are thinking about setting up other times, so don’t hesitate to suggest a time that would suit you better:
contact@eatology.fr
Do you deliver on weekends ?
We deliver from Monday to Friday. In a few weeks we will offer to deliver on Saturdays as well, so we can offer 6-day programs. In the meantime, we’re counting on you to make sure you keep your healthy eating habits even on the weekend ?
My driver is late, what should I do?
Our drivers are instructed to call you if something unplanned prevents them from delivering on time, in order to warn you and to find a solution with you. If you wish, you can also call us on 01 76 54 68 13.
Can I change my delivery address?
Yes, just call us on 01 76 54 68 13 or email us at contact@eatology.fr
Quel est le sens de la vie ?
Les Monty Python y réfléchissent. On n’en sait pas plus.

DISHES, INTOLERANCES AND RECOMMENDATIONS

Can I freeze my meals?
Our meals use only fresh ingredients,which have not been frozen. So you can keep them in the freezere not been frozen. So you can keep them in the freezer

To get the most out of your Eatology program, we recommend that you limit the amount of time you eat and that you don’t skip any meals.

I am allergic to nuts, can I order from Eatology?

Unfortunately our kitchen does not allow us to guarantee the total absence of traces of nuts. This would require a ventilation and extraction system dedicated to nut-free dishes, which we do not have.

If you are concerned that our dishes contain any other allergens, please do not hesitate to ask us for advice at the time of ordering. Please use the comments field to let us know what you are concerned about and we will take care of it.

How many calories do I need?

Depending on whether you are a woman or a man, not very active or very athletic, your calorie needs can vary from 1200 to 1800 calories per day, or even more.

To help you make the right choice, we offer you a short guide on our page Which Program to Choose..

 

Is it possible to eat without pork?

Yes, all our programs are offered with a pork-free option. We adapt our dishes to keep the same nutritional values.

Is there a vegetarian option?

Of course, our Bien Être program is available with a vegetarian option:
https://www.eatology.fr/boutique/meal-plan/vegetarien/

For those who are not vegetarian but wish to limit their meat consumption, we also offer a flexitarian program, with no more than 2 or 3 days of meat in a week.

What should I drink during my Eatology program?

We recommend drinking 1.5l to 2l of water per day. It can be still or sparkling, but not sweetened, and no sodas. Avoid alcohol unless you really have to (social pressure doesn’t count).

How do I reheat my food ?

Dishes that need to be reheated have a label on their packaging. Everything is indicated: the time and the temperature of the microwave.
You can also reheat your dishes in the oven or in a frying pan.

Which duration to choose ?

The results of our Low Carb program can be observed as early as the first week.. As for the Bien-Être program, we recommend at least two weeks in order to benefit from its advantages on your form, your sleep and your energy level.

If in doubt, do not hesitate to speak to one of our consultants at 01 76 54 68 13 or by writing to us at contact@eatology.fr.

ORDER AND CANCELLATION

Can I talk to someone ?

Of course, you can. If you’re not sure which program, calorie count or duration is right for you, you can call our team here : 01 76 54 68 13 or email us at  contact@eatology.fr

You can also check out our   tips page here.

Can i pay with a ticket-restaurant ?

You will soon be able to pay online with the ticket-restaurant card. The file is taking a little time, but it is progressing. ?

Is it possible to cancel my order?

Yes, if you need to cancel your program midway through, just give us 48 hours notice and we will end your Eatology experience and refund the difference.

In case of unforeseen circumstances, how to move a day to another date?

Our programs are effective when taken consecutively. However, if an unforeseen event prevents you from enjoying one of the days of your program, you can let us know so that we can find a solution. If possible, we will try to reschedule the day at the end of your program or at a later date.

Can I pay in cash?

Unfortunately, no. All our payments are made online or by check. We made this choice to simplify the daily life of our couriers and for their security. Payment by credit card is very secure on our site, no need to worry!

Can I pay by bank check?

Of course! Let us know by mail at contact@eatology.fr or by phone at 01 76 54 68 13
Then, you will just have to give the check to your deliveryman at the beginning of your program.

Can I order for only 2 or 3 days a week?

One of our missions is to help you regain good eating habits and keep your figure. This objective is achieved over time and on a regular basis. This is why our programs are available for a minimum of 5 consecutive days. We do not offer a 2/3 day a week option at this time.

I will be away for a few days. What can I do?

You are not here? No problem. Just give us 48 hours notice. We will shift your days to the end of your program.

Can I change the length of my program?

Yes, just call us at 01 76 54 68 13 or write to us at contact@eatology.fr

Do you make meal trays?

We deliver to groups and companies for their team meals. If you are interested, please contact us at 01 76 54 68 13 or contact@eatology.fr with your request and a phone number to call you back.

If you would like to organize an explanation session or a workshop on nutrition for your teams, please contact us at 01 76 54 68 13 or contact@eatology.fr

LA CUISINE EATOLOGY

Are your meals kosher or halal?

Not yet. However, we are currently thinking about kosher and halal programs.
Please note that a pork-free option is available in each of our programs.
Would you be interested? Do not hesitate to let us know!

How long can I keep my meals ?

As our meals are fresh and cooked by our chefs every day, they can be kept for a maximum of two days in the fridge.
In order to get the most out of your Eatology program, we recommend that you limit the amount of time you eat and that you do not skip any meals.

Are the products seasonal ?

All the products we use are fresh and in season. Our recipes vary according to the season to offer you fresh, quality meals.

I'm hungry in the middle of the afternoon, can I eat something?

Here are some snacks recommended by our nutritionist:
2-3 nuts (almonds, walnuts etc), a 0% yoghurt (for the Bien Être and Vegetarian programs), Skyr (for the Low Carb program), Greek yoghurt (for the Keto program), a piece of fruit (for the Bien Être, Vegetarian and Low Carb programs) or a square of chocolate 80%.

Do you have another question?

Don’t hesitate to ask us for answers..

 

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